Contact our team
Need a hand? Our support team is ready to help with account questions, deposits and withdrawals, technical issues, or general feedback. Contact us for quick guidance on verification documents, payment options, or bonus queries. We aim to respond quickly and safeguard your account details, and can direct complex matters to specialists when needed. Use the contact options below for email, phone or affiliate enquiries and expect a prompt reply. Priority handling can be provided for verified VIPs and large withdrawals.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat, email for account and payments) |
| General enquiries | [email protected] (product questions, site feedback) |
| Affiliate enquiries | [email protected] (partnerships and tracking) |
| Phone | +1 647 391 5826 (English support) |
| Working hours | 24/7 (email responses typically within 24 hours) |
Email Support
Email is the preferred method for detailed requests, account issues, or situations that require documents or explanations. Please send your message to [email protected] with a clear subject line and up-to-date contact details. Include your account name and a daytime phone number to speed verification. Missing or unclear information may delay our response, so please double-check before sending.
Contact Form
Response Time
Need help? Most support requests are answered within one business day. Simple account and payment questions are usually handled quickly via live chat or email, while more complex issues, such as identity checks or payment investigations, may take longer to resolve depending on their nature. We’ll keep you updated throughout the process and aim for a clear outcome as soon as possible.
Feedback
We want to hear from you. Please share feedback, suggestions or ideas to improve Virtual City and our site. All messages are reviewed carefully by our team and used to refine games, promotions and account features for Canadian players. Your input helps us fix issues, improve usability and shape future updates - thank you for helping make Virtual City better for everyone.