Privacy and Data Policy

This Privacy Policy explains how Virtual City collects, uses, stores and protects the personal information you provide when you create an account, make payments, play games or contact our support team. We take privacy seriously and aim to be clear about what data we hold, why we use it and how you can manage your information.

Types of data we collect

We collect a range of information to operate the online casino and provide secure, compliant services. Categories include personal data, technical data and transactional data.

Personal data

This includes information you give us directly when registering or verifying your account - for example your name, date of birth, address, email, phone number and identity documents where required for verification. We also store account credentials and communication preferences.

Technical data

We collect device and connection information such as IP address, browser type, device identifiers, operating system, and basic location data derived from IP or billing address. We use this data for security, fraud prevention and to keep the service working across devices.

Transactional data

Transactional data covers deposits, withdrawals, game activity, bets placed, bonus use and customer service interactions. Payment method details are processed as needed to complete transactions; full payment card or banking details are not kept beyond what is required for processing and fraud checks.

How we use your information

We use collected data to operate your account, process payments, verify identity, prevent fraud and money laundering, provide customer support, send account-related messages, and fulfil legal and regulatory obligations. We may also use aggregated, anonymized data to improve our services and for internal reporting.

Data protection practices

We maintain technical and organisational measures to protect personal information against unauthorised access, loss or misuse. This includes encrypted connections for data in transit, access controls for staff, routine security reviews and monitoring. Where verification documents are collected, they are stored securely and accessed only by authorised personnel.

Cookies and tracking technologies

We use cookies and similar technologies to keep you logged in, remember preferences, analyse site performance and show relevant content. You can manage cookie settings through your browser or via any cookie controls on the site. Disabling certain cookies may affect functionality such as game loading or saved preferences.

Sharing information with third parties

We may share information with service providers who support account administration, payments, identity checks, fraud prevention, analytics and technical hosting. We only work with parties that are required to protect the data and act under instructions from us. We will not sell your personal information to third parties.

User rights and choices

You have the right to access personal information we hold about you and to request correction or deletion where applicable. You can also update contact preferences and opt out of marketing communications. Certain requests may be subject to verification and may not be possible where we must retain information to meet legal, regulatory or fraud-prevention obligations.

Access, correction and deletion

To request access, correction or deletion of your personal data, contact our privacy team at [email protected]. Please include enough detail to identify your account. We will respond and guide you through any required verification steps.

Policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an effective date. Continuing to use our services after updates means you accept the revised policy.

Contact

If you have questions about our privacy practices or this policy, email [email protected]. We will respond to privacy enquiries and provide guidance on how to exercise your rights.