User Terms and Conditions
These Terms and Conditions describe the rules that apply when you use Virtual City. They explain the relationship between us and our players, set out account responsibilities, and outline how promotions, deposits, withdrawals and disputes are handled. By registering or using the site you agree to these terms, and we expect all players to read them carefully and to act in good faith while using our services.
Account responsibilities
You are responsible for keeping your account information accurate and secure. Do not share your login details with others and notify us immediately if you suspect unauthorised access. We may restrict, suspend or close accounts where we suspect fraud, bonus abuse, chargebacks, improper use of payment methods, or breaches of these terms. You must only hold one account per person, household and payment method unless otherwise agreed with our support team.
Eligibility and verification
To open an account you must meet our eligibility requirements. You must be of legal age in your jurisdiction and provide truthful personal information at registration. We carry out Know Your Customer checks and may request government ID, proof of address or payment method verification before allowing withdrawals or where required for security reviews. Accounts may be suspended until verification is complete.
Acceptable platform use
Use of the platform must comply with applicable local laws and these terms. Prohibited activity includes using VPNs to circumvent geographic restrictions, colluding with other players, automated play bots, or any activity intended to manipulate game outcomes or exploit promotions. We reserve the right to investigate and take action on suspicious patterns of play, including the cancellation of bets and forfeiture of winnings where terms have been contravened.
General bonus and promotion rules
Promotions, welcome bonuses and free spins are offered under specific bonus terms which form part of these Conditions. Bonuses require a qualifying deposit unless stated otherwise and are subject to wagering requirements, game contribution rules, maximum bet limits while wagering and time limits. Game exclusions and contribution percentages can vary by promotion. We may refuse or withdraw bonuses where we suspect abuse or violation of promo rules.
Deposits and withdrawals
Available payment methods vary by region. Deposits are typically processed instantly. Withdrawals are subject to verification and standard security checks. There is commonly a pending review period before withdrawal processing begins; for some payment methods this review can be around 48 hours. Processing times after approval depend on the chosen method, and limits or fees may apply based on payment provider terms. Progressive jackpot payouts follow separate rules associated with those games.
Dispute resolution
If you have a dispute with us, please contact support so we can investigate. We will aim to resolve issues promptly and fairly. Where we cannot agree a resolution internally, we may refer the matter to an independent third party for review. Use of any external dispute process is subject to the availability of that service and the terms that govern it.
Licensing, fairness and security
Virtual City operates within the Casino Rewards group and holds applicable licensing and certification information as displayed on the site. Games are independently audited for fairness and random number generation, and we use industry-standard encryption and security controls to protect account and payment data.
Updates to these terms
We may update these Terms and Conditions from time to time. Material changes will be notified on the site or by email when practical. Continued use of your account after changes are posted constitutes acceptance of the updated terms.
If you need help or have questions about these terms, contact [email protected].