Responsible Gambling

At Virtual City we take responsible gambling seriously. We want play to stay safe and enjoyable, so we provide tools and guidance that help you control your activity, manage spending, and step away when needed. If you ever feel gambling is affecting your life, we encourage you to use our controls and to reach out for support.

Player protection principles

We put player safety first by offering practical, easy-to-use options to manage play. Our approach is to prevent harm through clear information, accessible account controls, and timely support from our help team. We aim to make it simple to set limits, pause play, or close an account if that is the right step for you.

Activity-control tools

Deposit limits

You can set daily, weekly, or monthly deposit limits on your account to control how much you add. Limits can be adjusted in your account settings or by contacting support; changes may take effect after a short processing period to encourage thoughtful adjustments.

Loss limits and wager controls

Loss limits and wager-level controls may be available to help cap spending over a set period. Check your account tools to see what’s offered and choose the settings that match your comfort level.

Time limits and breaks

We offer time-out periods and account breaks that temporarily suspend access for a fixed duration. These are useful if you need an immediate pause from play. Longer self-exclusion options are also available for those who need a more sustained break.

Self-exclusion

If you decide to stop playing for a longer period, self-exclusion is a simple option. You can request a temporary or permanent self-exclusion via your account settings or by contacting our support team. During self-exclusion you will not be able to access your account or receive promotional messages.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more than you can afford, neglecting work or family, borrowing to gamble, or feeling anxious about time spent playing. Noticing any of these signals is a prompt to use limits or to seek support.

Practical tips for keeping control

Set a budget before you play and stick to it, enable deposit limits, take regular breaks, avoid betting when stressed or upset, and keep gambling as a form of entertainment only. If you feel your habits changing, reduce limits or pause your account immediately.

Professional help and support

If you need extra help, contact local problem-gambling services, your primary health provider, or community counselling resources. Your local health services can point you to helplines, counselling, and financial advice in your area. If you prefer, speak with our support team and we will explain available account tools and next steps.